MENU
YOUR BASKET

Distance contract

Parties to the contract and general information

In accordance with Article 10.1 of the Consumer Rights Protection Law of the Republic of Latvia (PTAL) on the Distance Agreement, when the Buyer makes an order without being in the same place at the same time using distance communication, a Distance Agreement is concluded between the Buyer and the Seller.

1. Subject of the Agreement

1.1 Seller - the owner of the website www.vedinimaju.lv and related rights SIA “Vēdini Māju”, registration No. 43603091685, legal address: Dobeles šoseja 96-21, Jelgava, LV-3003, actual address: Rubeņu ceļš 2F, Jelgava, LV-3002; who, in the course of their business, in accordance with this distance contract, hereinafter referred to as the Contract, offers and sells the goods to the Buyer.

1.2. Buyer - a consumer, an able-bodied person who has registered and places an order on the Internet sales site. By registering on the website, the person confirms that he / she has the capacity and right to shop on the Internet trade site. The distance agreement applies to all orders placed on the Internet sales website www.vedinimaju.lv.

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order. The Agreement shall be deemed concluded from the moment when the Buyer has placed an order and has paid for the goods in the bank account specified by the Seller in accordance with these Terms. The Buyer can find detailed information about what a distance contract is HERE.

2. Ordering the product

2.1 The Buyer orders goods on the website www.vedinimaju.lv, indicating the type and quantity of goods to be purchased;

2.2 All prices of goods are indicated, including 21% Value Added Tax;

2.3 Delivery costs of the goods are not included in the indicated price;

2.4 In order to purchase the offered goods on the website www.vedinimaju.lv, The buyer can choose to purchase the goods with or without registration;

2.5 Upon registration, the Buyer will be entitled to an additional individual discount on all  goods on the website;

2.6 When placing an order or registering, the Buyer undertakes to provide accurate information and is responsible for the correct presentation of data, i.e., Name, Surname, Contact Phone, Email Address, Address;

2.7 After registration, the Buyer undertakes to ensure that the password is not disclosed to third parties. The buyer is responsible for any action taken by him on the Internet sales site by logging in with his password. If the services provided by the Internet trading site are used by a third party using the Buyer's access data, the Seller shall consider this person as the Buyer;

2.8 By placing an order, the Buyer confirms that he has read this Agreement and the terms contained therein, is aware of them, understands them and fully agrees with them.

3. Data protection

3.1 By providing information about himself when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and deliver goods in accordance with the requirements of regulatory enactments.

3.2 The Buyer can get acquainted with detailed information about the processing of personal data HERE.

4. Payment procedure

4.1 After receiving the order, an invoice corresponding to the order will be sent to the e-mail address provided by the buyer.

4.2 The buyer will pay for the ordered goods and delivery services using a bank transfer to the bank account number indicated in the invoice of SIA “Vēdini Māju”.

4.3 The Buyer pays the invoice sent before delivery of the Goods from the Seller.

4.4 Delivery costs are included in the invoice. Delivery costs are determined in accordance with the tariffs set by the courier service company SIA “DPD Latvia”.

4.5 The invoice is prepared electronically and is valid without a signature.

4.6 If the Buyer does not pay the sent invoice within 3 (three) working days, the Buyer's order is canceled and the ordered goods are no longer reserved.

5. Delivery of goods

5.1 Information on product stock balances and delivery times is always available and is updated on the website, but after receiving the order, information about product stock balances and delivery times is specified and notified to the Buyer.

5.2 When ordering a product, it is possible to choose one of two ways to receive the product:

  • It is possible to receive the ordered product in the warehouse of SIA "Vēdini Māju" – Rubeņu ceļš 2A, Jelgava, LV – 3002 – FREE OF CHARGE;

  • The Seller delivers the Goods to the address indicated by the Buyer in cooperation with the courier service company SIA “DPD Latvia" and the tariffs set by them.

5.3 The ordered product for which the delivery method was chosen - receipt in our warehouse - must be removed within 3 (three) working days from the moment, when SIA "Vēdini Māju" announced that the order is ready for receipt by prior agreement with the Seller on the date and time.

5.4 Upon receipt of the goods, the Buyer checks the conformity to the ordered goods, the ordered quantity and signs the Bill of Lading at the time of receipt of the goods.

5.5 When sending a product with a courier service company, the Bill of Lading is prepared electronically and is valid without a signature. The Bill of Lading is sent electronically to the e-mail address provided by the Buyer.

5.6 Upon receipt of the Goods, the Buyer shall check the conformity of the delivered Goods to the ordered Goods and the ordered quantity. If the Buyer establishes that the consignment does not contain the appropriate quantity of goods or delivered goods, that do not comply with the order, the Buyer must immediately, not later than within 1 (one) working day inform the Seller, describing the discrepancy of the detected goods, by writing an e-mail to: info@vedinimaju.lv. Otherwise, the goods corresponding to the order shall be deemed to have been delivered in the quantity corresponding to the order.

6. Right of withdrawal

6.1 The Law on Consumer Protection of the Republic of Latvia (CPC) and the regulatory Regulations of the Cabinet of Ministers No. 207 "Regulations on Distance Contracts" (Cabinet Regulation No. 207) stipulate that the Buyer has the right to withdraw from the contract within 14 (fourteen) calendar days and return the product to the Seller, purchased on the website www.vedinimaju.lv

6.2 If the Buyer for any reason wishes to refuse the purchased goods, the Buyer must fill in and send to the Seller a letter of refusal. The rejection letter form can be found HERE.

6.3 The Buyer may not exercise the right of withdrawal if:

  • the ordered goods are made directly to the Buyer by individual order;

  • if the ordered goods have been installed and signs of use are visible;

  • if the ordered goods are visually or mechanically damaged.

6.4 The Buyer is obliged to return the goods to the Seller within 5 (five) working days after sending the letter of withdrawal.

6.5 The Buyer can find detailed information about the right of withdrawal HERE.

6.6 Product return procedure

6.6.1 Section 12, Paragraph 6 of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal".

6.6.2 Returned Product must not be used.

6.6.3 The buyer is obliged to return the product in its original and undamaged packaging.

6.6.4 The buyer has a duty to retain both the documents of the goods carrier regarding the receipt of the goods and the documents of the goods carrier regarding the return of the goods to the Salesperson.

6.7 Money back procedure

6.7.1 SIA “Vēdini Māju” reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold compensation fee if:

  • the product has been used;
  • the product has been visually or mechanically damaged;
  • the original packaging of the product has been lost or the packaging of the product has been significantly damaged;
  • the returned product is not complete or otherwise has lost its original appearance.

6.7.2 If the Buyer returns the purchased goods to the Seller using the right of withdrawal, delivery costs and expenses that will be incurred in connection with the return of the goods to the Seller, the Buyer is not reimbursed and the return of the goods to the Seller is borne by the Buyer.

6.7.3 The Seller shall transfer the money back for the returned goods to the bank account specified by the Buyer, which is indicated in the withdrawal form, within 7 (seven) days, after termination of the Agreement and receipt of the Goods specified in the withdrawal form in the Seller's warehouse (Rubeņu ceļš 2A, Jelgava, LV-3002) based on the Buyer's refusal.

7. Procedure for reviewing claims

7.1 Complaints received regarding the quality of the product will be resolved in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulatory regulations of the Cabinet of Ministers No. 631. “Procedures for Applying for and Examining Consumer Claims for Goods or Services Not Conforming to the Provisions of the Contract” (Cabinet Regulation No. 631).

7.2 The Seller shall review the received claim within 10 (ten) days and in case the Seller acknowledges the Customer's claim submitted by the Buyer, the Seller shall take all necessary actions to eliminate the objections mentioned in the Customer's claim within 1 (one) month from the date of receipt of the claim.

8. Product warranty

8.1 Before using the purchased product, please read the instructions for use of the product (if any) and use the product only in accordance with the manufacturer's instructions, in accordance with the product's characteristics and intended use.

8.2 If the product has technical problems during the warranty period, the free warranty service of the product will be performed in accordance with the warranty service conditions specified by the manufacturer of the product.

8.3 All mechanical equipment is covered by the manufacturer's 2 (two) year warranty. Warranty documents are valid only if they correctly and clearly indicate: product model, serial number, date of purchase.

8.4 It is forbidden to make any changes, delete or rewrite the data indicated in the warranty documents - in this case the warranty documents will be declared invalid.

8.5 The Seller reserves the right to refuse the Buyer to exercise the warranty rights, if the Buyer has obviously neglected the equipment during its use or the equipment has been installed and used in violation of the manufacturer's instructions.

We remind you that PTAL norms do not apply in cases when the product is purchased by legal entities!

9. Dispute resolution procedure

9.1 In matters not stipulated in these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

9.2 The Parties shall resolve all disputes between the Seller and the Buyer by mutual negotiations or correspondence. If the dispute cannot be resolved in the form of negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia. The buyer also has the right to apply to the European Union dispute resolution bodies.

10. Other provisions

10.1 This Agreement is in accordance with the laws and regulations of the Republic of Latvia.

10.2 The Buyer confirms that he has read the provisions of this Agreement and undertakes to observe and comply with them.

10.3 The Buyer is informed that the Seller has the right to unilaterally change the provisions of this Agreement at any time.

By continuing to browse the site, you agree to our use of cookies.